So you want a cell phone but don't know which one to get or you might be ready to switch companies and go to another carrier. Well I know someone who has dealt with verizon wireless and Nextel and from their personal experience they would pick Nextel because the coverage is decent for them and the customer service is good. They had Verizon before and the coverage wasn't that bad but in his town, the phone would not work at all and the customer service reps said they would do one thing and than it would not be doe.
For example, he would drop calls all the time and than call customer service up and dispute the bill and even a customer service rep said that someone messed up their account and it would be taken care of. Well that was years ago and nothing was ever done and the bill was around $600 and they told him that they would take half of it off too make it round $300 and it was never done. So yes, they may be reliable but in this person's eyes, the reps simply did not do what they would say they would do and he has never had a problem with Nextel. So if you're ready to get a phone, go for it, regardless whom its from.
