The other day someone asked me, what I liked most and least about managing a business? After a brief pause, I summed it up to being able to deliver on what the company has promised to the customer. All of the things that help in the delivery of the service promised are good. Things, like everyone involved with the company doing their job in an outstanding manner. That's what I liked best. Things that stopped normal activities in delivering of the promised service, I hated. Employees showing up for work late.
Perhaps individuals not taking pride in our general over all appearance. Not paying attention to details that had a negative impact for our customer's convenience. Many other things could be stated. You get the general idea of what kinds of activities make the difference in a smooth or wrought delivery of service. Unfulfilled promises on service can put you out of business. Fulfilled promises will keep your business health and moving forward. Service is often the distinction between just OK and an outstanding company.
An outstanding company does the extras, not just to sell a product, but to establish outstanding service for the customer. It will take more than just saying the word service. Believe you have an outstanding company. Continuously strive to deliver superior service for your customer's convenience. This combination will keep you and your business happy and healthy. Never expand your business beyond your ability to maintain superior service.
It is far better to pass up an opportunity and not let your service commitments fall short. Growing to fast in an uncontrolled manner can be a disaster. Control every aspect of your vending business. What will set your business apart from everyone else? It can be summed up in one word. (Service) Keep superior service as the foundation for all your business activities.
