As a communications officer your duties are to answer emergency calls, dispatch calls to police officers. The job requires shift work and flexible hours. You must be willing to work on holidays and be prepared to work numerous hours if a disaster was to occur. This job also requires a lot of multitasking and you must be able to deal with stressful situations.
The hardest part ever is keeping a strong mind, staying focus and not letting your feelings get involved with certain incidents. The most important thing to do is to always remain calm to assure the person that needs help feels that everything is okay and that help will be on the way, in other words give the caller positive attitude on response time.
In conclusion, this job could be very stressful at times but it is always a learning experience because you learn something new everyday. You are a very important source to the police officers because their lives and citizens lives are in the hand of the communications officer.
