I have found myself in another call centre environment even though I am in customer service and am doing my best to get myself out of it. It means retraining myself at least. At most I should be creating a variety of resumes suited to a variety of positions requiring different skills. There are some things a person might do so that he is more marketable and that is apply at job agencies besides going directly to the employer. Here is why job agencies are valuable:
- Going to a job agency will be a way of finding out whether you are headed in the right direction. Councillors who will be able to evaluate your assets against your inadequacies and come to an honest assessment of what jobs you are best suited for usually man the agency. If you want to make a sincere effort to change a job milieu they can help. So one should make a sincere effort to get out of the phone sales milieu entirely even it means passing up a better paying job with the same stressful circumstances. As far as many of these places are concerned, the employee is just a number and there is little or no incentive to get ahead and excel.
- What about going to more than one agency? Well the chances that an employer is going to get more than one resume for a particular job is slim. And for the most part I would be better off being hired by a job place that appreciates I have done the leg work to publicize my need for employment. Also each agency is specialized in different areas of the job market anyway and will likely be hitting different job places.
- Feel free to go to job places directly. One is not obligated to depend on any third party for employment. It is a business if the agency gets a percentage from the employer that is going to hire you. Get back to the agency so that they can keep a record of your endeavours. A good one will keep track of your efforts and remind you to retry again should that case arise.
- Be prepared to give a genuine history of your background before going to the agency. If they are going to represent you at the employer's office, they are going to be answering questions on how you have the background for the job. It is better to be positive and not cynical if you want any agency to take you seriously. Also if that agency offers you a chance to look at their job listing take advantage of their suggestions in order to keep an eye out for any opportunity that may arise.
- What do I do about getting something at $16.00 an hour instead of the $13.50 working an odd shift as a customer service agent? And if I knew another language like German instead of Italian, I would get 50 cents more? There wasn't anything wrong in knowing Italian; it was just that German was more in demand. Apparently German speakers are hard to find and that is why the company is paying more for that language? You might inform them that you are willing to work in an extra language and say that you were not paid for your knowledge but somebody else was for the other language. It might help them review their practices in knowing which clients are more serious than others.
- If you get a hint that the information is not clear, especially the dates that you worked it would be better to inform the agent. Redo those resumes that are confusing or not up to date. A good agency will offer workshops on this. That gives you an advantage but make sure the resume clearly states the qualities you want to show off. Here is where format is very important. Chances are, as a councilor told me, if the resume is discarded, the format is displeasing or there is too much information stuck together that will prevent a prospective employer from even looking. Keep dates and names of employers on the side of the application as I was advised so that the interviewer can pick up where I was working and when at a glance.