When you go to Wal-Mart for anything, the number one thing that sticks in the back of your mind is low prices, right? Almost every “working class” American shops at Wal-mart, or has shopped at Wal-Mart, knowing they are getting a better deal. Wal-mart is famous for their low prices, and better yet, Wal-mart is a “one stop shop”. But, as with any business, there is always a downfall.
Wal-mart has been in business for years, and they are still in business, and will be for years to come. For many people their are a few things about every store that just drives them up the wall. Wal-mart could run a more efficient business, if they would just improve or change a few things.
Department Service
It doesn't matter what department you are in, you will probably only see customers. Or, you might possibly see customers waiting for an employee to help them out. If you need help from an employee at Wal-mart, you might as well forget about it happening anytime soon.
Some, if not all departments, have something that is to heavy or big for just one person to handle. When you need help with an item, it may take up to fifteen minutes for an employee to get there to assist you. Wal-mart has great customer service, when they are around. But, it is a pain to track somebody down every time you need help in there store.
Checkout Lanes
All Wal-mart stores around the country are notorious for the same flaw. The number of checkout lanes open at any given time, is about 25-50%. When these stores are built, they put in at least thirty functional checkout lanes. The newer stores are putting in the self checkout lanes as well.
So why is it when you go to Wal-mart on a Saturday or Sunday afternoon, they only have 10-15 lanes open with lines of people waiting to checkout? It makes no sense. Wal-mart is a multi-billion dollar a year business. So they can afford to have more employees working the departments and cash registers.
Every four self checkout lanes can be operated by only one employee. Most often you will see alls of the regular lanes open and all of the self checkout lanes closed. That also makes no sense whatsoever. It creates more work for the employees and the customers.
Wal-mart's serious ambition for low prices is why millions of Americans shop there on a regular basis. Most individuals are willing to go through the extra hassles of shopping there to get the lowest price. So the old saying “you get what you pay for” still proves to hold true.
