You might be managing team at a superstore or you are a bank manager but there are many activities which all Managers do same globally on day to day basis and on those activities, you all are rated in an organization. So everybody wants to be in the top 20 population so a Quick guide which will help you to qualify as top 20 managers in an organization and the do's and don'ts to be done at your role as an Mangers -
Let's divide your daily activity into three segments; these are the elements around which your role revolves -
Customer
Customer is the king of every business, he is the one for whom we work and his satisfaction is our ultimate goal. So lets find out what to do to please our customer as a role as manager -
Do's
- Keep your customer informed about all day to day activity and especially any development at your work
- Interact regularly with customer with no communication break
- Be honest in what you communicate to the customer
- Close loop in business well on as an actionable item
- Send minutes in e-mail to customer after any call or meeting
- Build a reputation of delivering consistency in business
Don'ts
- Do not assume things, always talk to customer
- Do not over commit on deliverables or timelines
- Do not be inflexible when dealing with the customer
- Do not be afraid to express your opinion
- Business: Business or the process which you takes care on day to day basis and it's your deliverable to give the best, your efficiency is being counted in your skills to handle your business.
Do's
- Fearlessly escalate to your boss any significant issues faced in your day to day business handling.
- Floors walk at least thrice a day to check the things
- Always display energy at work
- Be hands-on and know your business well
- Be involved and help the team resolve process issues
Don'ts
- Do not work in isolation; be aware of your surroundings and set your self well wit it
- Do not settle for quick fix solutions to problems
- Do not hesitate to question the status quo
- Do not ignore early warning signals for the process. Always keep your eyes and ears open to check the changes going on floor.
- People - In today's world every manager has to be first people's person than only he can manage his customer and business well. People are the resource who makes his vision applicable and all managers need to understand that people are the greatest resource for an organization.
Do's
- Be straightforward and clear in your communication with the team.
- Stand by your team and support them
- Share credit with your team
- Develop the strengths of your team
- Know your team members
- Acknowledge good work publicly
- Show respect for the individual even when delivering hard messages
- Be available when the team needs you
Don'ts
- Do not too casual with your team members
- Do not over use e-mails when you can interact in person
- Do not underestimate your team's potential
- Do not shy away from giving negative feedback
- Do not be dictators; instead, engage your team
- Do not play favorites
These are some of the tips to make your image as effective manager and will help you to climb the ladder of success at your professional front.