http://www.bizcovering.com/Management/How-to-Improve-Your-Business-Through-Effective-Listening.135417 Discussion about: How to Improve Your Business Through Effective Listening http://www.bizcovering.com/Management/How-to-Improve-Your-Business-Through-Effective-Listening.135417#comment163318
Good writing.
Listening is also very useful in team building, as I had experiencing from high turn over in my team, and just by listen to the team, we can reduce the high turn over to high retention without increasing salary.
Just sharing my thought.

cheers/janung

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