http://www.bizcovering.com/Business/Positive-Customer-Service-Combats-Adult-Bullying.55050 Discussion about: Positive Customer Service Combats "Adult Bullying" http://www.bizcovering.com/Business/Positive-Customer-Service-Combats-Adult-Bullying.55050#comment65409
The truth is, as the article says some people will never be happy and no amount of being positive will change that. If you accept this advice and work in a customer services job and allow yourself to be treated like dog excrement with a smile on your face then you have given away your dignity. Is a minimum wage customer services job really worth that?

My advice is, do well at your job, and with a smile. But if anyone bullys you, customer or otherwise, you don't need to put up with it. Tell them they're out of line or if you work in a call centre, cut them off. Your sanity, health and dignity are more important. ]]> Mon, 10 Dec 2007 18:25:35 PST